Network Operations Center(NOC) Support
Diversify your business competency to next level
Infrastructural managed services
At Cartel Info system, Network Operation center are usually staffed 7X24×365 with Skilled Network engineers continuously monitoring devices such as routers, switches, firewalls, laptop desktop, internet-based phone system and storage systems via monitoring software installed on network or individual devices to proactively react on any faults, critical events, abnormalities with network and outages.
Our team is geographically dispersed and is globally available for any infrastructure, data center and managed services with integrated security for L1, L2 and L3 support which enables our customers to enhance their business availability. Network management responsibilities are most likely to be delivered in an operational model which provides an end to end infrastructural solution and support for all network devices and circuits in scope. We, follow the best practices using various tools and processes to manage the Network service availability and enhance the capability to keep clients' network environment monitored and to avoid degraded service.
To protect customer environment, Cartel Info System do follow the best practices to meet compliance requirement, in order to achieve it, a regular health checks of devices, along with review of End of life/End of service analysis with service provider it been performed and necessary precautionary actions are discussed, planned and executed to mitigate the risk of being customer environment vulnerable and free from data cyber threats. We, ensure third-party vendor management and coordination to support the client’s day to day activity and to suggest improvements for the client’s business enhancement and deliverables are taken care of to avoid direct impact on performance or availability of the network.
Cartel Info system, facilitates service improvements of the IT infrastructure of client environment by defining the scope of work, consolidated approach to comply with ITIL service delivery guidelines, moreover daily regular backups, and then act as a single point of contact with third parties to co-operate and co-ordinate for all network equipment deliverables. A ticketing software system is been used to manage and resolve the Incidents, problem and change management services as agreed in Scope of work. Provide Technical support and advice regarding any issue or request raised by a customer for the use and functionality of network services. Time to time, providing an architectural review for root cause analysis to resolve the problem ticket and plan corrective, preventative action as a permanent fix. Periodically, as agreed per architectural planning, development and propose suitable network plan in conjunction with IT roadmap.
Performance monitoring, management services, Network connectivity, and operations services are managed and controlled between customers datacenter and Cartel system facilities including our remote connectivity to manage and operate installation, configuration, test and implementation in a customer environment. Focus is on the Planning of naming convention and addressing network devices based on schemes is taken care of by our L3 engineers, in accordance with industry standards to ease the service delivery and improve client satisfaction.
Mostly customer business outages are getting delays due to conflict in finding the owner of network equipment; hence we do the technical deep dive on who owns what and who to be contacted during service outages. To avoid such business-critical application outages, we analyze network equipment owners and prepare documentation for Customer Network Equipments and Service provider`s contact details with escalation matrix and save the documents in Clients' intranet environment using SharePoint, to make it available to the team to access and action for a quick resolution. We adhere to remote access connectivity as per the customer policy or as per our technical specifications to control and validate in accordance with clients' security procedures.